i2medier Agency Refund Policy
At i2medier Agency, we are committed to providing exceptional services and ensuring client satisfaction. However, if for any reason, you are not entirely satisfied with your purchase, we’re here to help. Please read our refund policy below:
1. Eligibility for Refunds
Refunds may be considered under the following conditions:
- The service was not delivered as described or agreed upon in the contract.
- There was a significant delay in service delivery without prior notice or agreement.
- Technical issues caused by i2medier Agency prevented the completion of the project.
- Cancellation of the service by i2medier Agency due to unforeseen circumstances.
2. Non-Refundable Services
The following services are non-refundable:
- Services that have been fully delivered and approved by the client.
- Monthly retainer fees for ongoing services once the month has commenced.
- Fees for custom services that have been initiated or are in progress.
- Third-party services, software, or tools purchased on behalf of the client.
3. Refund Request Process
To request a refund, please follow these steps:
- Contact Us: Submit a refund request in writing to your account manager or email us at [email protected] within 14 days of the issue.
- Provide Details: Include your project name, service details, reason for the refund request, and any supporting documentation.
- Review and Response: Our team will review your request and respond within 10 business days.
4. Approval and Processing
- If your refund request is approved, we will notify you and process the refund to your original method of payment.
- Refunds may take up to 14 business days to appear in your account, depending on your financial institution.
5. Partial Refunds
In cases where only a portion of the service was delivered or issues were partially resolved, partial refunds may be considered at the discretion of i2medier Agency.
6. Dispute Resolution
We aim to resolve all refund requests amicably. If you are not satisfied with the resolution, please contact our senior management at [email protected].
7. Changes to This Policy
i2medier Agency reserves the right to modify or update this refund policy at any time. Changes will be posted on our website and communicated to clients.
If you have any questions or need further assistance, please don’t hesitate to contact us at [email protected].